Privacy Policy

This Privacy Policy explains how Vemo (“we”, “our”, “us”, or the “App”) collects, uses, shares, and safeguards information of users (“you”, “your”, or “user”) who access or use the Vemo mobile application and related services (“Services”).

By using Vemo, you confirm that you have read, understood, and agreed to the terms described in this Privacy Policy.

LEGAL ENTITY INFORMATION - Vemo is a product of Pulsara Labs Private Limited, which acts as the data controller for the purposes of this Privacy Policy.

1. APPLICABLE LAWS

This Privacy Policy is prepared in accordance with applicable Indian laws, including:

Digital Personal Data Protection Act, 2023
Information Technology Act, 2000
IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
IT (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011

2. USER CONSENT

By registering on Vemo, submitting your details, verifying your phone number via OTP, or using any feature of the App, you voluntarily consent to the collection, storage, processing, and sharing of your information as described in this Policy.

If you provide information relating to another individual, you confirm that you are authorised to do so.

3. INFORMATION WE COLLECT

A. Information You Provide Directly

We may collect the following details when you sign up or use the App:

Mobile number
Name
Gender
City/location
Email address (if provided)
Profile photo (optional)
Contact list (only if permission is granted)

B. Information Collected Automatically

When you use Vemo, we may automatically collect:

Device details (model, OS, app version)
IP address and browser data
Usage activity (features used, time spent, interactions)
App performance logs
Date of app installation or reinstallation

C. Payment Information

If payments are made on Vemo, payment-related data such as transaction identifiers, UPI IDs, or wallet references may be processed securely through authorised payment gateway providers.

Vemo does not store full card numbers, CVV, or banking passwords. Payment processing will be handled by certified payment service providers in accordance with applicable regulations.

4. SENSITIVE PERSONAL DATA

Where required for providing services, we may process sensitive personal data as defined under Indian law, such as:

Financial transaction details
Health-related information (if explicitly provided)
Biometric or verification data (if applicable)

Such data is processed only with explicit consent and lawful purpose.

5. PURPOSE OF DATA USAGE

Your information is used for the following purposes:

Creating and managing your account
Delivering and improving Services
Processing payments and transactions
Providing customer support
Communicating updates, alerts, and promotions
Ensuring platform safety and fraud prevention
Legal compliance and regulatory obligations
Analytics, research, and service optimisation.
Detecting fraud, payment abuse, scams, or suspicious activity.

5.1 PAYMENT SAFETY

For paid features, transaction data may be used to investigate payment disputes, fraud prevention, chargeback handling, and compliance with payment partner requirements.

SERVICE DELIVERY - Digital services on Vemo are considered delivered once access to the feature is granted or functionality becomes available.

6. COOKIES & TRACKING TECHNOLOGIES

Vemo may use cookies, SDKs, and similar technologies to:

Improve app functionality
Analyse usage patterns
Deliver personalised content

You may control cookie preferences through your device settings; however, some features may not function optimally if disabled.

7. SHARING OF INFORMATION

We may share your information with:

Verified service providers and partners
Payment gateways and logistics partners
Group companies and affiliates
Government or legal authorities when required by law
Payment processors and fraud prevention service providers where required for transaction processing.

All third parties are required to maintain confidentiality and adequate data protection standards.

8. INTERNATIONAL DATA TRANSFER

Your data may be processed or stored outside India, provided such transfers comply with applicable data protection laws and appropriate safeguards are in place.

9. DATA SECURITY

We implement reasonable technical and organisational safeguards including:

Encryption of data in transit and at rest
Restricted access to authorised personnel
Regular security reviews

Despite our efforts, no system can guarantee absolute security.

DATA BREACH RESPONSE - In the event of a data breach affecting user information, Vemo will take appropriate mitigation steps and notify affected users where required under applicable law.

10. DATA RETENTION

Your personal data is retained only as long as necessary for:

Providing Services
Legal or regulatory compliance
Legitimate business purposes

You may request deletion of your data, subject to legal requirements.

Transaction records may be retained for regulatory compliance, fraud prevention, and accounting obligations.

11. USER RIGHTS

Under applicable law, you have the right to:

Access your personal data
Request correction or updates
Withdraw consent
Request deletion (subject to legal obligations)
Nominate a representative

Requests may be submitted using the contact details below.

12. CHILDREN’S PRIVACY

Vemo is strictly intended for users aged 18 years and above. We do not knowingly collect personal data from minors.

If we become aware that a minor has registered:

• The account may be suspended

• Associated data may be deleted where legally permitted

• Authorities may be informed where required by law

Parents or guardians may report concerns at:

📧 contact@pulsara.in

13. THIRD-PARTY LINKS

Vemo may contain links to third-party websites or apps. We are not responsible for their privacy practices and encourage users to review their policies independently.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use of the App after changes constitutes acceptance of the revised Policy.

15. CONTACT & GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, you may contact us at:

Grievance Officer: Sathis S

Grievance Email: contact@pulsara.in

We will make reasonable efforts to address your concerns in a timely manner.