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Statement of Regulatory Compliance

STATEMENT OF REGULATORY COMPLIANCE

(Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021)

Vemo (“the App”) functions as a social media intermediary in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”). The App has adopted appropriate internal systems, policies, and operational safeguards to meet its obligations under these Rules.

CHILD SAFETY COMPLIANCE - Vemo maintains zero tolerance for child exploitation or abuse. The App is strictly limited to users aged 18 years and above. Accounts suspected to belong to minors may be suspended pending verification. Content involving minors, grooming behaviour, or illegal material will be removed and may be reported to appropriate law-enforcement or child-protection authorities.

PLATFORM SERVICE NATURE - Vemo operates purely as a technology intermediary providing digital social interaction features. Vemo does not provide dating guarantees, matchmaking services, or offline companionship services.

USER POLICIES AND AWARENESS

Vemo maintains clearly defined policies, including its Privacy Policy, Terms of Use, and Community Standards (together referred to as “Platform Policies”). These documents are made available to users directly within the App interface.

Users are informed that failure to comply with Platform Policies may result in actions such as removal of content, restriction of features, suspension, or termination of accounts. Updates or enforcement-related communications are delivered through in-app notifications or other appropriate digital channels, and users are periodically encouraged to review the policies.

Users can also block other users to prevent further interaction. Reported content is reviewed by automated systems and human moderators.

Users may report profiles, content, or messages through in-app tools designed to maintain platform safety.

CONTENT GOVERNANCE AND RESTRICTIONS

In alignment with the IT Rules, Vemo does not permit the creation, upload, or distribution of content that:

  • Violates personal privacy or bodily autonomy, or causes harm or harassment, particularly towards minors.
  • Is knowingly false, misleading, or presented in a deceptive manner as factual.
  • Involves impersonation or identity misuse intended to mislead, defraud, harass, or cause harm.
  • Endangers the sovereignty, integrity, security, or public order of India.
  • Contravenes any applicable law or regulation.
  • Sexual exploitation or grooming of minors.
  • Fraud, financial scams, or impersonation schemes.
  • Content promoting prostitution, trafficking, or illegal services.
  • Payment fraud, transaction abuse, or use of the platform for financial crime.

Vemo employs a combination of automated systems and manual review mechanisms to detect and act against prohibited content. The App enforces a strict no-nudity standard, and any content violating this rule is promptly removed or access to it is restricted.

ENFORCEMENT ACTIONS - Depending on severity and frequency of violations, Vemo may take actions including content removal, warning notices, temporary suspension, permanent account termination, or reporting to relevant authorities.

PAYMENT COMPLIANCE - Any payments on Vemo, will be solely for optional digital platform features. Vemo does not facilitate payments between users and does not process payments for personal meetings or offline services.

RESPONSE TO LEGAL AND GOVERNMENT DIRECTIONS

Any directives or takedown requests issued by a court of competent jurisdiction or an authorized government authority may be addressed to the Resident Grievance Officer at:

📧 contact@pulsara.in

Upon receipt of a valid order, Vemo endeavors to remove or disable access to the specified content within 36 hours, as mandated under the IT Rules.

Where a lawful request is received seeking information for investigative or regulatory purposes, and where such request clearly states its legal basis, Vemo shall provide information available within its control within 72 hours, subject to applicable law.

Vemo may also voluntarily cooperate with lawful investigations involving fraud, harassment, threats, or child exploitation, subject to applicable legal safeguards.

Vemo may also cooperate with payment service providers in investigating fraudulent transactions, disputes, or chargeback claims.

INFORMATION PRESERVATION AND RETENTION

To meet statutory requirements under the IT Rules:

  • User registration data is retained for 180 days following account deactivation or withdrawal
  • Content that has been removed or disabled is preserved for 180 days or longer, where required by judicial or governmental authorities.

Such retention is solely for compliance, investigation, or legal purposes.

Data retained for compliance purposes is stored securely and accessed only by authorised personnel for lawful investigations or regulatory requirements.

GRIEVANCE HANDLING MECHANISM

Vemo has established a structured grievance redressal framework, details of which are available within the App under the Grievance Redressal section. Users may submit complaints related to content, conduct, or policy enforcement through the prescribed channels.

Users may appeal moderation or enforcement decisions within 15 days by contacting the Grievance Officer. Appeals will be reviewed fairly and in accordance with applicable law.

Grievances will be acknowledged within 48 hours and resolved within statutory timelines under the IT Rules.

ASSISTANCE WITH LAWFUL INVESTIGATION

In compliance with lawful directions issued under the IT Rules, Vemo may assist competent authorities in identifying the first originator of information, subject to legal safeguards and procedural requirements.

This statement reflects Vemo’s commitment to responsible platform governance, regulatory compliance, and user safety in accordance with Indian law.

Vemo acts solely as an intermediary platform and does not create, control, or endorse user-generated content. Liability for user content remains with the originating user, subject to applicable law.