Terms of Use

1. LEGAL NATURE OF THESE TERMS

These Terms of Use (“Terms”) constitute a legally binding electronic agreement under the Information Technology Act, 2000 and applicable rules thereunder. No physical or digital signature is required to make these Terms enforceable.

The mobile application known as Vemo (“App”, “we”, “our”, “us”) operates as a social media intermediary under Indian law.

By accessing, installing, or using the App or any services provided through it (“Services”), you agree to be bound by these Terms. If you do not agree, you must discontinue use of the App immediately.

BUSINESS ENTITY DISCLOSURE - Vemo is a product owned and operated by Pulsara Labs Private Limited, a company incorporated under the laws of India. References to “Vemo”, “we”, “our”, or “us” refer to Pulsara Labs Private Limited as the legal entity operating the App.

2. REGULATORY STATUS & DEFINITIONS

Vemo operates in accordance with:

Information Technology Act, 2000
IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
Digital Personal Data Protection Act, 2023

Terms not defined herein shall have the meaning assigned to them under applicable Indian law.

3. GRIEVANCE REDRESSAL

In compliance with Rule 3(2) of the IT Rules, users may raise grievances at:

📧 contact@pulsara.in

Grievances will be addressed in accordance with statutory timelines.

4. SCOPE OF SERVICES

Vemo provides an online platform that enables users to:

Create and manage profiles
View other user or participants' profiles
Participate in interactive chat, audio, or video interactions
Share and consume user-generated content
Engage socially for entertainment and interactive communication.

Some users (“participants”) may access optional premium digital features. Participants act independently and are not employees, agents, or representatives of Vemo.

Vemo only facilitates digital interaction and does not guarantee availability, quality, or suitability of any participants or interaction.

SERVICE DELIVERY - Digital services on Vemo are considered delivered once access to the feature is granted or interaction capability is enabled.

4.1 NO FACILITATION OF OFFLINE OR ILLEGAL SERVICES

Vemo does not arrange, broker, recommend, or facilitate personal relationships, meetings, or interactions between users. Any communication or interaction initiated through the App is voluntary and occurs solely at the discretion of the users involved.

No user, participants, or participant acts as an agent, representative, or partner of Vemo.

Vemo does not facilitate, arrange, promote, or enable any form of offline services, sexual services, escorting, or transactional personal services. Any interactions or communications initiated through the App are limited to digital engagement and occur solely at the discretion of users.

4.2 DIGITAL SERVICE NATURE

Vemo provides only digital interaction services such as profile discovery, chat features, and optional premium platform features. Any payments made on Vemo are solely for digital platform features and not for personal meetings, companionship services, or offline services.

Vemo does not provide dating guarantees, matchmaking guarantees, escort services, or relationship brokerage services.

5. IMPORTANT USER WARNING

Use of Vemo is entirely at your own discretion and risk.

Online interactions—especially with unknown or anonymous individuals—can carry risks. Vemo may perform limited verification checks but does not guarantee the identity of users, or conduct any background checks of users or participants.

You are solely responsible for:

Your safety
Your conduct
Any information you choose to share

Vemo disclaims all liability arising from user-to-user interactions.

5.1 OFFLINE INTERACTIONS AND PHYSICAL SAFETY

Vemo does not encourage, organise, supervise, or participate in any meetings or interactions outside the App. Any offline interaction between users occurs entirely at their own risk.

Vemo shall not be responsible or liable for any injury, harm, loss, or incident arising from offline meetings, communications, or relationships initiated through the App.

6. AGE ELIGIBILITY

The App is strictly for users 18 years and above.

By using Vemo, you represent that:

You are legally competent to enter into a binding contract
You are not barred from using such services
You have not previously been suspended for violations

If age verification fails or false information is detected, Vemo may terminate access and forfeit balances without refund.

6.1 CHILD SAFETY & MINOR PROTECTION

Vemo has zero tolerance for child exploitation or abuse.

• The App is strictly limited to users aged 18 years or older.

• We may use automated systems, selfie checks, phone verification, or government ID checks to verify age.

• Accounts suspected to belong to minors will be suspended pending verification.

The following are strictly prohibited:

• Any sexual content involving minors

• Attempting to contact minors for romantic or sexual purposes

• Requesting personal information from minors

• Sharing images or videos of minors without consent

• Grooming behavior or attempts to meet minors

We actively monitor and investigate suspicious behavior and may report illegal activity to law-enforcement agencies, including relevant child protection authorities.

Parents or guardians may report suspected minor accounts at:

📧 contact@pulsara.in

7. USER ACCOUNTS & SECURITY

To access full functionality, users must register an account.

You agree that:

All information provided is accurate and current
You will not impersonate others
Usernames must not be misleading, offensive, or unlawful

Accounts, usernames, and handles remain the property of Vemo and are licensed—not owned—by users.

Selling, transferring, or trading accounts is prohibited.

You are responsible for all activity conducted through your account, whether authorised or unauthorised.

8. CONTENT OWNERSHIP & LICENSE

Users retain ownership of content they create. However, by uploading or sharing content on Vemo, you grant us a worldwide, royalty-free, sublicensable license to host, display, distribute, and use such content for platform operations.

You confirm that:

You have rights to the content you post
Your content does not infringe third-party rights

Vemo may display your username, profile image, and engagement activity in connection with platform features or promotions without compensation.

9. CONTENT RESTRICTIONS

Users must not post or share content that:

Is illegal, misleading, or deceptive
Violates privacy or intellectual property
Is sexually explicit, pornographic, or obscene
Harms minors or exploits children
Promotes violence, self-harm, terrorism, or crime
Encourages gambling, fraud, or money laundering

Vemo enforces a strict No-Nudity Policy. Any violation may result in immediate termination without refund.

Vemo does not pre-monitor content but will act upon lawful orders or reported violations.

10. PAYMENTS & SUBSCRIPTIONS

All payments made on Vemo are payments to the platform for digital features. Vemo does not process payments between users and does not act as an escrow or marketplace for user-to-user transactions. Certain features may require payment.

Users agree that:

Payments must be made only through the App
Direct payments to other users or participants are prohibited
Fees for digital services are generally non-refundable once the service is delivered, except in cases of duplicate payment, technical error, fraud, or where required under applicable law or payment partner rules.

Digital features, access, or any in-app benefits provided by Vemo do not constitute stored monetary value and are not redeemable for cash or transferable outside the platform.
Payments made on Vemo provide access to platform features only and do not guarantee any specific outcome, response, interaction, or user engagement.

Vemo may revise pricing or features at its discretion with reasonable notice. Violation of payment rules may result in account termination and forfeiture of wallet balances.

10.1 SERVICE MODIFICATIONS

Vemo reserves the right to modify, suspend, or discontinue any feature, service, or functionality of the App at any time, with or without notice, without liability except as required by applicable law.

Transaction-related information may be used to detect, prevent, and investigate fraud, chargebacks, abuse of payment systems, or other suspicious activity, and to comply with payment processor, banking, or regulatory requirements.

10.2 PAYMENT DISPUTES

If users believe a transaction was made in error, they must contact Vemo support within 7 days. Vemo will review transaction logs and provide clarification or resolution where appropriate.

Users agree not to initiate chargebacks without first contacting Vemo support to resolve the issue.

10.3 CHARGEBACK ABUSE

Users who initiate fraudulent chargebacks or payment disputes after receiving services may have their accounts suspended and future access restricted.

11. PROHIBITED ACTIVITIES

You must not:

Reverse engineer or tamper with the App
Use bots or automated scripts
Spam, scam, or harass others
Upload malware or harmful code
Use the App for commercial solicitation
Impersonate individuals or entities

Any violation may result in permanent suspension and legal action.

Recording, capturing, distributing, or reproducing any communication or interaction on the App without the explicit consent of all participants constitutes a material breach of these Terms. Using the platform for money laundering, payment abuse, fraudulent transactions, or financial manipulation is prohibited.

12. TERMINATION & SUSPENSION

Vemo may suspend or terminate access at any time if:

These Terms are violated
Legal risk arises
Platform safety is compromised

User content may remain available if shared or stored by others.

Users may request account deletion with prior notice, subject to legal retention requirements.

13. DISCLAIMER OF WARRANTIES

The App and Services are provided “AS IS” and “AS AVAILABLE”.

Vemo does not guarantee:

Accuracy or reliability of content
Continuous or error-free service
Safety of user interactions

We expressly disclaim all implied warranties to the fullest extent permitted by law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Vemo shall not be liable for:

Indirect, incidental, or consequential damages
Loss of data, profits, or goodwill
User conduct or third-party actions

Total liability, if any, shall not exceed INR 5,000.

14.1 EMOTIONAL AND FINANCIAL RISK ACKNOWLEDGMENT

Users acknowledge that online interactions may involve emotional, psychological, or financial risks, including deception or manipulation by other users.

Vemo does not guarantee the authenticity, intentions, or representations of any user and shall not be responsible for emotional distress, financial loss, or personal harm resulting from user interactions.

15. INDEMNITY

You agree to indemnify and hold harmless Vemo from any claims arising from:

Your use of the App
Violation of these Terms
Infringement of third-party rights

16. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Courts at Bangalore, Karnataka shall have exclusive jurisdiction.

17. GENERAL TERMS

Severability: Invalid clauses do not affect remaining terms
No Waiver: Delay in enforcement is not a waiver
Force Majeure: No liability for events beyond control
Entire Agreement: These Terms supersede all prior understandings

17.1 POLICY HIERARCHY

These Terms of Use, together with the Privacy Policy, Community Standards, Content & Moderation Policy, and Pricing & Refund Policy, form the complete agreement between you and Vemo.

In the event of any conflict, these Terms of Use shall prevail to the extent of such conflict.

BUSINESS DETAILS

Legal Entity Name: Pulsara Labs Private Limited

Product Name: Vemo

Country of Incorporation: India

Support Email: contact@pulsara.in